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TUESDAY, SEPTEMBER 14th, 2010 - TMG HOSTING CALL CENTER WEEK CANADA ROUNDTABLE- 5 PM @ THE SHERATON TORONTO AIRPORT HOTEL & CONFERENCE CENTRE (801 DIXON ROAD)
Barry Cowan PDF Print E-mail

Barry Cowan


CONSULTANT

Barry Cowan is highly successful telecommunications veteran with over 30 years of industry experience having had very succesful engagements with Rogers Cable.  Rogers Network Services, and Ontario Hydro as a consultant.  His corporate work and consulting engagements have seen him excel at everything from process re-engineering, business transformation and strategy development, to operations management, project management and product development in a variety of telecom settings.  His goal-oriented, results driven approach to problem solving, holisitc approach combined with his superior facilitation, leadership, communication, and analytical thinking skills, has been fundamental to Barry's success throughout his career.

Barry firmly believes that long-lasting business performance improvement is best achieved through a systems approach and utilizing the efforts of the people within the organization coupled with the application of a proven methodology and the guidance of experts.  His superior relationship building ability allows him to quickly gain cross-functional support and agreement to gain consensus.

He has co-authored a guide for performance management and has been a guest speaker at several conferences to share his knowledge and expertise in Business Process Improvement.  Barry's business approach and background, combined with his work ethic, organization and communications skills, vision and leadership make him highly desired by our clients, and an excellent addiditon to any project team as leader or member.

 

What's New

TMG and Call Center Week Canada

TMG SPONSORING CALL CENTER WEEK CANADA...SEPTEMBER 13th - 16th 

A New Face for CMA's Contact Center Council

August 2010   The CMA's Contact Center Council has recently welcomed John Bardawill to their team of Contact Center experts.  Read John's bio under our 'Who We Are' section.