Bill LaneTMG and Call Center Week Canada
TMG SPONSORING CALL CENTER WEEK CANADA...SEPTEMBER 13th - 16th
TUESDAY, SEPTEMBER 14th, 2010 - TMG HOSTING CALL CENTER WEEK CANADA ROUNDTABLE- 5 PM @ THE SHERATON TORONTO AIRPORT HOTEL & CONFERENCE CENTRE (801 DIXON ROAD)
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Bill Lane has over 20 years experience in marketing, sales and field operations in both consumer and business markets, Bill has the knowledge to bring success to any organization. He brings a wealth of business-to-business experience spanning a variety of general management roles in the natural gas and HVAC industries in sales and operations. Bill’s in-depth analytical approach lends itself to creating sound business plans and ensuring successful delivery of results. Bill’s strengths are in driving profitability through increased sales and operational effectiveness. He is highly skilled at identifying and leading change to support sustainable improvements. Bill has a MBA from Queen's University and a Certified Mechanical Engineering Technologist (CET) designation. Additionally, he is trained as a Certified Management Accountant (CMA), and with the Canadian Association of Management Consultants (CMC). Want to know more? View Bill's Linkedin at: |
What's New
A New Face for CMA's Contact Center Council
August 2010 The CMA's Contact Center Council has recently welcomed John Bardawill to their team of Contact Center experts. Read John's bio under our 'Who We Are' section.