CUSTOMER EXPERIENCE CONSULTANTS

Meet Our Team



MEET JOHN

John is the Managing Director of TMG where he helps senior leaders translate customer experience, marketing and change initiatives into meaningful action across the organization; from executives to front-line employees. He has also worked extensively with call center operations around the world to provide highly focused solutions that drive revenues and profits.

“Success in business is about having a deep understanding not only of what is required at a strategic level, but also at an operational level. I help our clients bridge that gap.”

John has over 25 years of international marketing and management experience, initially as a vice president for companies like Thomas Cook, Thomson Publishing and Southam Newspapers, and later as a trusted advisor working with Ericsson, Cable & Wireless, Bell Canada, Rogers, and RBC Insurance.

Few people are aware that John has an undergraduate degree in psychology, or that as a student, he earned extra cash singing and playing piano at weddings. He still knows how to work a room, but these days the audience is usually senior executives and the instrument is PowerPoint.

Want to know more? Visit John’s LinkedIn profile at:
http://www.linkedin.com/in/johnbardawill

PRACTICE AREAS

Customer experience strategy
Contact centre strategy and development
Business strategy
Change management
Retail management
Operations

TMG CLIENTS

Air Canada
VIA Rail
Rogers
RBC Insurance
ADP
Ricoh
Harley-Davidson
Yellow Pages

BACKGROUND

Vice President, Southam Newspapers
General Management, Thomson Newspapers
VP Marketing, North America, Thomas Cook


MBA in Marketing and Finance from the University of Western Ontario