Lyne Bourret is a TMG consultant with over 15 years experience in managing contact centers and retail operations in the Financial, Services and Telecommunications sectors with companies such as Rogers, Aeroplan & Computershare. With her strong interpersonal skills, outgoing personality, and commitment to improving organizational effectiveness, she’s able to help clients meet the challenges of accelerated & continuous change.

Lyne’s expertise in the design, build, and growth management of contact centers as well as her extensive experience in managing third party contact centers, provides her with an in-depth level of knowledge of how to assist organizations in managing call centers in the areas of revenue growth, cost effectiveness and improved customer satisfaction. Her extensive experience in managing in house and 3rd party call centers has been invaluable to her clients in helping their organizations maintain a high level of service. She has a strong ability in managing business improvement processes and is also a key player in the execution of desired change.

In addition, Lyne has also successfully lead retail store & restaurant start-ups and helped her clients exceed company objectives in sales, staff development & customer satisfaction.

A strong motivator, Lyne has studied and adopted leading coaching skills and tools in order to be effective in coaching people. She has been coaching supervisors, and performance driven managers to more effectively identify issues, implement action plans, & discover methods to enhance their own skills.

Creative & result driven, Lyne is recognized by her win-win innovative and personalized approach. Customers, both internal & external are at the center of her proposed strategies. She has a world class customer service attitude & a contagious ‘joie de vivre’ that is effective in rallying the troops behind any organizational change.

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