As a specialist in Contact Centre Management, Cynthia Hill has over 15 years of experience in managing Contact Centres both from a financial and sales/operational perspective. She has worked for some major organizations such as the Rider Travel Group, LMG Inc. and Davis + Henderson. Managing an inbound and outbound contact centre, she was responsible for driving performance and revenue outcomes against set business objectives. Pivotal to her success was her ability to lead her team - coach, counsel, motivate, inform, and maximize performance.

Specifically, in her multifaceted leadership roles, she has developed a wealth of techniques and strategies that directly effect the bottom line and was responsible for organizational and strategic planning ensuring the efficiency and cost effectiveness of the entire contact centre operation. Among her career accomplishments are such innovative implementation strategies for the Customer Experience Model, Down the Line Sales Training and the Omega Coaching Model. These tools helped create a dynamic contract centre, which delivered unique and unprecedented care to her clients and achieved maximum results from each operating division.

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